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Old 03-07-2012   #1
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Default How To Use Phoenix Service Software

How To Use Phoenix Service Software To Update Your Nokia Phone With The Latest Firmware.



Things to be kept in mind before installing Phoenix Service Software:
  1. Remove Nokia PC Suite, Nokia Software Updater, Nokia Care Suite, Nokia Modem Drivers, Nokia Connectivity Drivers and all other Nokia stuff from your system through Control Panel>Add/Remove Programs.
  2. Restart your PC.
  3. Do not connect your phone before installing Phoenix software.
  4. Now ensure you have no antivirus software or any other software running on your pc or in the system tray while you are using Phoenix. You should turn them off while using Phoenix. Make sure your system hasn’t got any hanging problem.
  5. Turn off your screensaver.
  6. Charge your phone battery to at least 50%. Although flashing takes only 8-9 minutes.

Installing Phoenix Service Software:
  1. Download Latest Version Of Phoenix Service Software from this link: Phoenix Service Software
  2. If you have older version of Phoenix, Please uninstall it.
  3. Install the software. Be patient, it may take some minutes to install all the components.
  4. Don’t run Phoenix software now.
  5. Connect your Nokia handset to your pc with USB cable in PC Suite mode.
  6. Windows will start installing the connectivity drivers as soon as you connect the phone. Let it install completely.

Installing Firmware Files From The Offline Package You Downloaded:
  1. If your firmware file is in .rar format, first extract it using WinRar on desktop.
  2. On desktop you will find .exe file of your firmware file.
  3. Install the exe file. It will install it to default location of C:\Program files\Nokia\Phoenix\Products\
  4. Be sure you install updated firmware. You cannot downgrade your phone’s firmware in BB5 phones which includes all new Nokia phones including N-Series.
  5. Phoenix allows downgrading but your phone doesn’t allow it as your phone has some special security built into it. So no use of trying it. You’ll get an error message.
  6. You can reinstall your current firmware also if you have its package. It is supported. It can also sometimes solve little issues.

Flashing Procedure [Updating to latest firmware]:
  1. Open Phoenix Service Software.
  2. Connect your phone in PC Suite Mode.
  3. In Phoenix, click File>Manage Connections.
  4. Now click New.
  5. Now select the type of cable you are using. If you are using DKE-2, CA-53 [N-Series] cable, select USB.
  6. Click Next. It will find your product and say FOUND. If it doesn’t find any, you can try changing your cable type by clicking Back.
  7. Click Next and then Finish.
  8. Now your cable type [USB] appears in the connection list. Select it. Click APPLY and then CLOSE.
  9. Now select File>Open Product.
  10. A list of RM code will open. Select your phone’s code. For an example RM-356 for Nokia 5800. Click OK
  11. Now select File>Scan Product.
  12. Your phone’s firmware info will appear at the extreme bottom of the Phoenix window.
  13. Now go to Flashing > Firmware Update.
  14. A window will open.
  15. On that window click Browse button [the one with three dots].
  16. A window will open with various products and various regions. Choose the region or country of your choice according to the language pack you want to install.
  17. Click Ok.
  18. Click Refurbish.
  19. Now your actual flashing has started. Don’t touch your phone or press any button until the flashing has finished. Also don’t touch your data cable and your computer system.
  20. At the end Phoenix will tell you to remove your phone as the flashing has finished.
  21. Now wait for your phone to reboot into latest firmware.
  22. The flashing procedure takes 8-9 minutes, a lot faster than Nokia Software Updater.

Flashing dead phones [Which show only white screen on startup]

Note: You can install any firmware in dead phones whether it is latest and or the old one.
  1. The procedure is the same for flashing Dead phones.
  2. Start Phoenix. Connect your phone with USB Cable [phone is off at this time].
  3. Click File>Open Product. Select your RM code from the window that appears. Click OK.
  4. Click File> Manage Connections. Select No Connection. Then APPLY and CLOSE.
  5. Now straight away click Flashing>Firmware Update.
  6. A window will open. Click on Browse button [the one with 3 dots].
  7. A window will open with various products and various regions. Choose the region or country of your choice according to the language pack you want to install.
  8. Check the option “Dead Phone USB Flashing”.
  9. Click Refurbish.
  10. Flashing has started.
  11. After some seconds flashing will pause asking you to turn your phone ON.
  12. Press POWER button of your phone until backlight comes up.
  13. Flashing will proceed.
  14. Your phone will automatically start when the flashing finishes. After finish you can safely remove your data cable from handset.

Important Note: If you want to install another update to your phone after a new firmware is released, first remove the previous version you installed in C:\Program files\Nokia\Phoenix\Products\
Just delete all the contents of Products folder before installing a new firmware or simply uninstall from control panel windows computer.
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Default How to Flash Nokia Phones Using Phoenix Service Software

How to Flash Nokia Phones Using Phoenix Service Software




Disclaimer
1. This article is for Education Purpose only.
2. This tutorial is NOT for Dummies and Non-professional users.
3. This tutorial was tested in "Windows XP" & "Windows 7". (Better use "Windows XP")
4. This tutorial is based on "Phoenix 2009". It may be different in other versions.
5. I don't being held responsible for any damage causes to your mobile phone. Try it at your own risk.
6. What you may have done here can VOID your Nokia warranty.

If you OK with above disclaimer, let the FLASH begin!




FAQ
Q : Why upgrade to the latest firmware needed ?
A : Because the latest firmware can solve a lot of bugs such as slow messaging, slow opening gallery, RAM issue, etc.

Q : I have Nokia phone that still in warranty why must i follow your tutorial while i can upgrade in Nokia Center ?
A : You're right. You don't need this one. Please go to "Nokia Center" to upgrade your firmware free of charge.

Q : Why offline? You can use online update with Nokia Software Updater (NSU).
A : That's because someone may had a bad Internet connection.
If downloads from rapidshare failed, you can just re-download again and again,
BUT if download (online update) through NSU failed then your phone is DEAD.

Q : I have N70 or N73 or another N-series. I want to upgrade to Music Edition or Internet Edition with the latest firmware. Is that possible ?
A : Yes. This is what i have done. Just follow this article.

Q :My phone is not listed. Do i need to upgrade ?
A : You're using old-fashion mobile phone (no offense, lol). Then you can read the rest of this article but you won't need upgrade your phone.

Q : If flashing failed and my phone dead what should I do ?
A : Then you should read more careful my article. No I'm kidding, Don't worry about that. You can flash dead phones too.

Q. Flashing failed, I can not do anything, "Dead Phone flashing" not work, what now?
A. Bring your phone to nearest "Nokia Service Store" :(

Tools and Requirements :
1. PC with Win XP or 7 installed. (I didn't test on Vista yet)
2. Nokia USB cable. (came with the phone!)
3. Phoenix 2009 or 2010 or later Versions (available in the end of article)
4. Offline firmware for your Nokia type. *(Size vary 30 MB - 300 MB)

- Check your current firmware by pressing *#0000# in your mobile phone. Write down somewhere.
- Visit HERE to download latest firmware for your phone.
- Choose your Nokia type or Search the Site.
- Choose your latest firmware with region on your country and download.

APAC = stand for Asia and Pacific
EMEA = stand for Europe, Middle East and Africa
EURO = stand for Europe
MEA = stand for Middle East and Africa
LTA = stand for Latin America
SEAP = stand for South East Asia Pacific

Here is little info about Nokia Firmware Pack APAC, EMEA, EURO, LTA. By this info you can identify which firmware pack you have to download according to your own state.

APAC and Asia-Pacific
- Asia-Pacific Regional:
Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam

EMEA and Europe/Middle-East/Africa
- EUROPE Regional:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, UK


- Middle-East Regional:
Pakistan, Iran, Lebanon, Oman, Afghanistan, Bahrain, Iraq, Israel, Kuwait, Lebanon, Palestinian, Territories, Qatar, Kingdom of Saudi Arabia, Syria, UAE, Yemen


- Africa Regional:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Dem. Republic of Congo, Djibouti
Equatorial Guinea, Eritrea, Ethiopia, Ivory Coast, Egypt, Gabon, Gambia, Ghana, Guinea Republic, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco,Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa , Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe


EURO and Europe/Europa
- Europe/Europa Regional:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, UK


LTA and Latin America
- Latin America Regional:

Argentina, Brazil, Caribbean, Chile, Colombia, Mexico, Venezuela

Preparation
1. In your PC :

*. Create restore point through Start > All Programs > Accessories > System Tools > System Restore. Name it 'Before flashing' click create.
*. Remove Nokia PC Suite, Nokia Software Updater, Nokia Care Suite, Nokia Modem Drivers, Nokia Connectivity Drivers through Control Panel > Add/Remove Programs, but DO NOT REMOVE PC Connectivity Solution and Windows - Nokia Modem.

*. Restart your PC.
*. Do not connect your phone before installing Phoenix software.
*. Disable all antivirus, firewall, anti-spyware, anti-malware etc.
*. Disable screen saver.
*. Check C:Program filesNokiaPhoenixProducts If you have those folder in there delete all.

2. In your mobile phone :

*. Backup all your mobile phone content since all your data will be lost after flashing. (If you phone is dead, skip this step!)
*. If you protect your memory card with password, then remove it.
*. Remove your memory card from your mobile phone.
*. Go to Tools > Settings > Security > Phone and SIM.

- Set Pin code request to Off.
- Set Autolock period to None.
- Set Lock code to default password which is 12345.
- Set Lock if SIM changed to No.

*. Uninstall your mobile antivirus. (if you have any)
*. Charge your phone battery to at least 70% and keep charging. (Although flashing takes only 7-10 minutes.)

Begin Flashing

1. Install Phoenix Service Software 2009 or later :

*. First Extract the archive you have downloaded which contains Phoenix Service Software 2009 or later
*. Install the software. Be patient, it may take some minutes to install all the components.
*. Don't run Phoenix software after installation.
*. Connect your Nokia handset to your PC with USB cable in PC Suite mode.
*. windows will start installing the connectivity drivers as soon as you connect the phone. Let it install completely.

- If this process failed then you must be remove PC Connectivity Solution. But don't worry we created restore point earlier remember.
- Restore your system and start remove Nokia component again but do not remove PC Connectivity Solution.

2. Install Offline Firmware Package You Downloaded :

- If your firmware file is in .RAR format, first extract it using WinRar on desktop.
- On desktop you will find .EXE file of your firmware file.
- Install the EXE file. Do not change its path. It will install it to default location of C:Program filesNokiaPhoenixProducts

- If you have downloaded a firmware file which doesn't have an auto setup, then just copy your Extracted folder Manually in the directory C:Program filesNokiaPhoenixProducts
- Be sure you install updated firmware. You cannot downgrade your phone's firmware in BB5 phones which includes all new Nokia phones including N-Series. (N82, N90, ....) (But there is still some tricks!)
- Phoenix allows downgrading but your phone doesn't allow it as your phone has some special security built into. So no use of trying it. You'll get an error message.

3. Flashing Procedure (Updating to latest firmware version) :

- Open Phoenix Service Software by double click on the icon from your desktop.
- Connect your phone in PC Suite Mode.
- In Phoenix, click File > Manage Connections.
- Now click New.

- Now select the type of cable you are using. If you are using DKE-2, CA-53 [N-Series] cable, select USB.




- Click Next. It will find your product and say FOUND. If it doesn't find any, you can try changing your cable type by clicking Back.
- Click Next and then Finish.

- Now your cable type (USB) appears in the connection list. Select it. Click APPLY and then CLOSE.
- Now select File > Open Product.

- A list of RM code will open. Select your phone's RM code. Like RM-133 for Nokia N73 or RM-84 for Nokia N70 and other nokia's with there corresponding Rm Types but choose the one which corresponds to your phone! Click OK. At this steps if you receive an error its okay. Just ignore it.

- Now select File > Scan Product.
- Your phone's firmware info will appear at the extreme bottom of the Phoenix window.
- Now go to Flashing > Firmware Update.
- A window will open.
- On that window click Browse button (the one with three dots)

- A window will open with various products and various regions. Choose the region or country of your choice according to the language pack you want to install.
- Click OK.
- Click Refurbish.
- Now your actual flashing has started.


DO NOT TOUCH!
Don't touch your phone or press any button until the flashing has finished.
Also don't touch your data cable and your computer system.
Remember don't Touch! (Still touching?)

- At the end Phoenix will tell you to remove your phone as the flashing has finished.
- Now wait for your phone to reboot into latest firmware.
- The flashing procedure takes 7-10 minutes




4. Flashing Dead Phones [Which show only white screen on startup] :

Note: You can install any firmware in dead phones whether it is latest and or the old one.
Note (Again): You can make a dead phone if you want! Just unplug your cable while flashing!

The procedure is almost same as regular flashing.

- Start Phoenix. Connect your phone with USB Cable (phone is off at this time).
- Click File > Open Product. Select your RM code from the window that appears. Click OK.
- Click File > Manage Connections. Select No Connection. Then APPLY and CLOSE.
- Now straight away click Flashing > Firmware Update.



- A window will open. Click on Browse button. (the one with 3 dots)
- A window will open with various products and various regions. Choose the region or country of your choice according to the language pack you want to install.
- Here is different part, check the option "Dead Phone USB Flashing".
- Click Refurbish.
- Flashing has started.



- After some seconds flashing will pause and asking you to turn your phone ON. (Or maybe not, It depends on phone)
- Press POWER button of your phone until backlight comes up. Remember not to remove your cable or even remove it accidentally will switching on your phone!!
- Flashing will proceed.
- Your phone will automatically start when the flashing finishes.

After finish you can safely remove your data cable from Phone. FINISHED!!!

5.Extra
If you want to install another update to your phone after some months, first remove the previous version you installed in "C:Program filesNokiaPhoenixProducts"

Delete all the contents of Products folder before installing a new firmware.


Download Phoenix Service Software 2012.04.003.47798 (107.67 MB)Latest version

Download Phoenix_Service_Software_2011.38.003.46817.exe(104.99 MB)

Download Phoenix_Service_Software_2011.24.002.46258.exe (99.6 MB)


Download Phoenix Service Software 2010.8.4.41526 (Size: 93 MB)

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GsmAsha@
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Old 23-07-2012   #3
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icon14 UPDATE Phoenix Service Software 2012.16.004.48159

Phoenix Service Software 2012.16.004.48159

Main component versions in the release:

• Product API 2012.14.7
• Nokia Connectivity Cable USB Driver Version 7.1.78.0
• Flash Update Package 2012.11
• FUSE Connection Manager v 2012.14
• Envira CL 2012.16

MAIN CHANGES & ERROR CORRECTIONS FROM PREVIOUS VERSION 2012.4.3.47798

Error Corrections & changes:

• New products: RM-653, RM-840, RX-103, RM-862, RM-864, RM-811, RM-827, RM-807, RM-841, RM-871, RM-863, RM-810, RM-812, RM-837

Please note:

Energy Management Calibration should not be performed for products using the “Quantum” engine (RM-689, RM-702, RM-704 and other product using the same engine)
• RM-653 settings added
• Microsoft DOT.NET version 2 Service Pack 2 is now the minimum requirement. Phoenix installation will check PC for the DOT.NET version and update it automatically when PC has online connection. Without online connection, old DOT.NET versions must be updated manually.
• New common data package location in use. Please see document SR1315 in KICS Information Center for further information.
• All Nokia Service Software Applications will use following location for product specific data:
- Windows XP: C:\Documents and Settings\All Users\Application Data\Nokia\Packages
- Windows 7: C:\Program Data\Nokia\Packages
• Please see articles SR1774 for more information on the use of Nokia Data Package manager – tool, and article SR1854 for more information on the Nokia Service Application Manager Tool.
• During installation, Data Packages should be installed in these directories, if they install to any other location by default. target folder for local data packages can be changed in the installation wizard manually
• This version contains the latest Tucson components. Therefore it is not necessary to use Tucson Add-On Installation Packages
• Before you start Phoenix or Care Suite installation to Windows 7 the User Account Control (UAC) should be turned off from Windows Control Panel settings.
• For more information concerning new options in “Firmware Update” – menu and their use, Please see documents SR1313 and SR1659 in KICS Information Center.
• Tucson operations combined with “flash” – option are now handled in the same way as “refurbishment”, which requires Mass Memory Content File to be available.
• Use of Flash option simultaneously with product code change for USB Only phones is restricted. It is recommended to flash phone separately with Firmware Update. Please refer to product specific instructions.
• Connection media to FLS-5 must be configured to be “USB_FBUS”, after FLS-4 support has been removed FBUS does not work anymore with FLS-5

KNOWN ERRORS & LIMITATIONS

• N9- RM-696 Product Code change still unreliable
• FLS-5 drivers do not support 64 bit OS, so phones using FLS-5 /USB_FBUS connection can not be serviced in 64 bit operating systems
• Software downgrade with Tucson system is only possible for BB 5.0 products supporting the Data Package 2 concept.
• Flashing with setup FLS-5, SS-46 and product specific adapter is not supported anymore. FLS-5 can be used with other product specific cables and adapters, but not with SS-46 Interface Adapter.
• If you install old DCT-4 data packages, Flash Update Package File installation path may be wrong. This is caused by very old DCT-4 data packages which contain Flash Update Package and overwrite current information during installation. If you experience problems when updating FPS-x prommers, please check that Phoenix “Prommer maintenance” is looking for the files from the correct location which is “C:\Program Files\Common Files\Nokia\Tss\Flash”. If not, Phoenix will show error “Update via ini – file failed”. In this case, select “Update” from that Phoenix “Prommer maintenance” – UI, browse to correct directory and select “fpsxupd.ini” for all other prommers except the FPS-8.
• FPS-21 flashing for RX-51 works only with TCPIP connection. FPS-21 prommer with new HW version 11 has been released to correct this. Sales pack code is 0089J83 , old HW version is not delivered anymore
• Please refer to product specific documents and instructions concerning the limitations of the RX-51 product
• When version 2010_12_8_42304 or newer with FUSE connection manager is installed on top of older Phoenix versions, there may be an additional delay of several minutes when you start Phoenix for the first time. Please wait patiently; Phoenix will start after configuration is finished.
• When using Data Package download functions with online connection, download times may occasionally be long. This is not caused by Phoenix (or Care Suite). The download speed from online servers is occasionally is known to be slow, depending on how data is buffered on caching servers.
• After you close Phoenix, it may not restart. To rectify this:
- Use Windows Task Manager to manually shut down phoenix.exe and FuseService.exe processes, or optionally restart your PC
• It is not possible to program Mass Media Content file to some devices over direct USB cable connection, due to the large size of the file. For these models a feature called “Media Check” has been implemented. When this type of product is connected to service software / PC via direct USB cable the refurbishment option will be disabled. Please use a flash prommer. Affected products using Media Check are: RM-122, RM-175, RM-176, RM-186, RM-246, RM-247, RM-296, RM-297, RM-320, RM-462, RM-472, RM-484, RM-505, RM-555, RM-559
• To be able to use the help files in Windows 7 you need to install Windows Help program (WinHlp32.exe) for Windows 7. Ways to locate WinHlp32.exe:
- Start Phoenix with online connection to Internet, select “Help” and “Phoenix help”. Click the “Microsoft Help and Support” website link. Download WinHlp32 and install it.- Go to http://www.microsoft.com. Type “WinHlp32? to “Search Microsoft.com” – field. Locate Windows Help program (WinHlp32.exe) for Windows 7 and install it
• When using flash prommers, only one connection type to one prommer is allowed. Please use either NFPD USB or NFPD TCPIP connection to one prommer, not both connections to same prommer

Supported operating systems and user rights

• Windows XP Service Pack 1 or higher
• When installing Phoenix into Win XP you must have local admin rights.
• When using in Win XP, user must have power user rights.
• Windows 7 32 Bit version
• Windows 7 64 Bit version (Please note that FLS-5 drivers do not support Win 7 64 bit OS, therefore FLS-5 can not be used in this operating system)

Code:
http://www.mirrorcreator.com/files/0J6MFNUI/
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